right now at 11:00. they are heart broken and frustrated. they gather for a candle light vigil in the east bay days after a missing 19-year-old man turned up dead. and the fallout from the sudden resignation from the cia leader david petraeus. we now know the identity of the second woman. >> he said his vision was blurred. >> alex smith is recovering from a concussion. he left the game in the sec quarter. we will show you what happened. good evening. in heyward tonight, family and friends gathered to share their grief over the kill canning of a 19-year-old man. they are angry, as well, though, claiming that police aren't

doing enough to find the killer. ernesto was reported missing and found dead last week. monty francis is joining us from heyward where a candle light vigil was held a couple of hours ago. >> reporter: good evening. the most pressing question is who would want to kill 19-year-old ernesto and why? you can see that people have left candles here at the abandoned building where he was found dead and the family is demanding answers and justice. >> use this time to be there for his family. >> reporter: about 150 people gathered an abandoned auto shop in heyward tobt tonight where the body of ernesto was found last tuesday. his father reportedly the 19-year-old missing on november 1st. his family spent several days searching for him across the bay area. >> we thought so many times over here and we with didn't think he

was over here. and it was so hard for us. >> reporter: tonight his family cried together and remembered the teen as a generous young man who dreamed of becoming a chef. >> all of these people here makes me burst out and cry and i have to be strong for my son. he can't see me suffer here for him. >> reporter: police are treating the case as a homicide but have not identified any suspect. family members say they can't imagine who would want him dead and are angry at the pded pd because they say it is not a priority for the department. >> just like a question you can not find answer an answer. especially when you ask the legal system for help and they shut i you up. it is devastating. >> we reached out to the heyward police department for comment but did not hear back. a public memorial for ernesto is

planned but a date has not been set. monty francis, nbc bay area news. >> thank you for the update. in san leandro a woman and baby are recovering from smoke inhalation after rescued from a burning building. a woman and her boyfriend who just happened to be walking by called 911 to report the fire. >> it was scary. it was scary. i wasn't sure who was in the house or not. all i knew is i seen the fire and we had to call. my boyfriend was over here trying to signal the people who were the house because the lights were on. but we got in answer. >> reporter: firefighters also rescued two dogs from the home. one had to be resuscitated. investigators say it looks like the fire started in a garage can outside and spread to the attic. there have been several house fires this weechblgtd investigators are searching for what sparked this fire yesterday. firefighters were back at the

scene today to investigate. no one was hurt. the mobile home is a total loss. we have new information tonight regarding the scandal involving excia director david petraeus. nbc learned more abo the second woman involved in the investigation and about petraeus' own investigation in libya. dianne feinstein spoke about her reaction to the news. >> it was like a lightning bolt. >> reporter: senator feinstein said she found out about general petraeus's affair from the media last week and confirmed it in a phone call to petraeus. as head of the senate intelligence committee her first concern was security. she said there is no evidence, at the point, to suggest a breach of classified information. the fbi began the investigation after petraeus' by og fer paula broadwell sent harassing e-mails to another woman. that woman nbc has learned today is 37-year-old jill kelly seen here in 2010 with her husband and david and holly petraeus.

the e-mail investigation actually revealed an extramarital affair between with 40-year-old broadwell and 60-year-old petraeus. >> mrs. broadwell sent the threatening e-mails to her and she was frightened and she went to the fbi. oh, i can't believe it. but that's what it is. >> reporter: that frightened woman, jill kelly, serves as an unpaid, "social liaison" to macdill air force base in tampa. she said in a statement we and our family have been friends with general petraeus and his family over five years. we respect his and his family's privacy and want the same for us and our three children. nbc bay area spoke to house minority leader nancy pelosi at a veteran's day event in san francisco and she down played the scandal. >> we have bigger issues to deal with right now. it's breasting to me that with

all of the prospects that we have for resolving the fiscal deficit, the cliff, the new administration, all of that, that this is receiving so much attention. >> reporter: the general is not under investigation, but his departure leaves a void just as congress is beginning hearings in to the deadly september attack on the u.s. consulate and u.s. base in libya that killed four americans including u.s. ambassador and bay area native chris stevens. nbc news confirmed that petraeus conducted his own investigation on the ground in libya and even though the acting director now of the cia will likely testify this week before congress, senator feinstein and others did not rule out the possible that congress will compel petraeus to testify at a later date. >> i don't see how in the world you can find out what happened in benghazi before, during and after the attack if general petraeus doesn't testify.

>> the congressional meeting is scheduled for thursday. . president obama observed veteran's day at arlington national cemetery this morning. he laid a wreath at the tomb of the unknowns. after a moment of silence the president spoke at a remembrance ceremony. they say it was previously known as armistice day to mark the cease fire that ended world war i. then in 1954 congress changed it to veterans day to honor all u.s. military personnel. nearly 2,000 people gathered to mark veterans day. it was especially important to many because the memorial was officially unveiled today. as the nation pays tribute to veterans this weekend, some are paying close attention to those needs of those who have returned the from the war to live on the streets. kimberly tere has more on homeless veterans, their struggles and what is being done about it. >> i'm a homeless vet and that wasn't my plan. i had a good job at one time. humanitarian aid a familiar will

and wife and children. >> reporter: he says it was a struggle for him to readjust once he got out of the u.s. navy. after being on the streets, he was able to find help through the berkeley food and housing projects homeless veteran program. >> it was a time in my life when i needed something to hold me. it is holding me. it is holding me steady and giving me a chance to stable myself. now i'm about to get up on my feet because i'm about to get an apartment. >> reporter: according to the program, 6% of the population in alameda county in homeless. in berkeley it is 14% and the number of veterans among them is hard to count. ♪ >> i feel that veterans are invisible to us as a society right now. and we sent them to war, in some cases with fanfare, not always and they come back and we forget about them. >> she is a mastermind behind soldier stories. the performance explores lives

of them through searches of songs an poems. proceeds will be give on the the berkeley food and housing project. he says he wants to honor those serving in the million and hopes others there take time to recognize the risk they take for the freedom of others. >> we're proud. from the heart. we give from the heart. sometimes it's hard to understand because they don't see it. but we gave a lot. we were willing to give a lot. so that you can be free. i wish they would understand that. sometimes just no more than to say hello. it means a lot. >> advocates for homeless vets say the problem is increasing and they say it is important for people to be aware of this, not

just on veteran's day but every day. live in berkeley, kimberly tere, nbc bay area news. >> thank you. it's another chilly night across the bay area. you are looking live at san francisco. it is beautiful, isn't it? the temperatures are expected to dip in to the 40s overnight. rob, is it going to warm up anytime soon? >> i think we will manage a little warming in the middle of the week. right now it is chilly. inland valleys to the north and east bay some 30s. for the morning patchy frost in the north and east bay valleys. 39 san jose. mid-40s san francisco. the other thing we will watch is an increasing chance of rain coming in the forecast. you can see on the radar approaching the north bay. we will let you know when we expect the next round of rain to arrive an how it may impact your workweek coming up. coming up, a bus driver blows the whistle on school bus safety and is now out of a job. it is an nbc bay area

investigative unit exclusive. plus -- the 49ers lost alex smith during a concussioning in today's game. ahead jim harbaugh talks about smith's injury. and the search for answers following an explosion that devastated a neighborhood. the latest on that investigation.

investigators are trying to determine the cause of an explosion that damaged dozens of homes in indianapolis overnight. two people were killed and seven hurt. three homes were levelled and as many as 80 homes were damaged in the richmond hill neighborhood of indianapolis. so far, investigators have ruled out a bomb or a drug lab. one of the victims of week's earthquake in guatemala was an 11 year boy born in santa clara. he was trapped under the rubble with nine relatives when the quake hit on wednesday. the boy's parents are american citizens who still live in the united states. he was one of 52 people who died

in that earthquake. meantime, aid is arriving in guatemala from around the world. soldiers unloaded a plane carrying supplies from the venezuelan government. the u.s. state department is sending disaster relief an offered helicopters as well. the quake was the strongest to hit gaul guatemala since 1976 when a earthquake killed 23,000 people there. union reps are at this bargaining table for striking grocery workers. talks resumed a week after the strike began. both are at odds over wages and benefits including a plan to eliminate health care benefits for retirees eligible for medicare. this is the first strike in the history of the grocery chain. there are 40 stores affected by that strike. a veteran bay area school bus driver lost her job after raising concerns about mechanical problems with her bus. the driver said she was fired because she spoke to nbc bay

area's investigative unit about her employer durham bus services. we have this followup. this is how you are treated? this is wrong. this is wrong. you are putting those children in unsafe equipment. >> after six years of driving special needs children the east bay, durham bus services fired lorraine ramirez. >> at the time, you knew you were risking your job? >> yes, i did. >> reporter: did you ever expect them to fire you? >> no, i did not. >> reporter: back in may, ramirez told the nbc investigative unit her employer was not fixing problems with her bus. >> i have leaks, and the brakes are going out right now. and every time i take it in for maintenance they tell me we ain't got the parts. >> reporter: it says right there two days after our investigation they fixed your brakes.

what's that say to you in. >> that no one was telling the truth the whole entire time and that durham lied and they wanted me to shut up and be quiet about it. no, i couldn't. because i'm transporting those special needs children. >> reporter: here's the work order confirming her concerns and it shows mechanics not only fixed the brakes but in the days following the investigation they spent more than 18 mechanic hours fixing problems with ramirez's school bus. >> you risked your job, your paycheck and career. >> i sure did. i sure did. >> reporter: regret what you did? >> no, i don't. i don't regret it. >> reporter: she was not the only durham bus driver criticizing her employer's bus maintenance program. >> six to seven break downs in one morning shift. >> reporter: and her frustration

amplified after learning the california highway patrol conducted no investigation after the bus drivers exposed critical problems. >> do you feel the california highway patrol let you, the drivers and the students down? oh, yeah, definitely. they sure did. when you transport special needs children. you let us down big time. >> reporter: the decision to fire you, what does it say about durham in. >> they don't care. they just wanted me out. because i supposedly lied. i didn't lie. you have the proof right there, tony. i want my job back. i want to go back and see my children that i transport every day and that they miss me. they call me miss lorraine. some of them call me mama. mama lorraine.wn >> in the letter to ramirez she

said she was fired for violating company policy. ramirez was told if she talks to nbc bay area again she would be fired. for the record she did not talk again until after she was fired. if you have a tip for an investigative unit call 888-996-tips or send an e-mail to the unit at nbc bay area.com. the recent rain and cooler temperatures mean an end to the fire season. this was a relatively mild fire season for the bay area. there was one major fire north of here. the video seen here is from september's wildfire. that fire burned seven miles. under a sunny sky, skiers and snow boarders enjoyed one of the earliest openings for sdee season in a long time.

>> the snow is thin but this is the first day. >> we're excited to get started and enjoy the season. >> tahoe is reporting two feet of base snow. north star sugar bowl and heavenly are planning to open this weekend. and squaw planning to open the day before thanksgiving. we are checking in with rob on the weather, the snow, the rain. what's happening? >> we will see all three through the next few days. especially next weekend. that's when we will see the strongest storm come in. right now it is cold in the bay area. upper 30s in fair feefld and 50 san francisco. 45 san jose. gilroy 39 . you can see the wind relative ly light. slight off shore breeze in to our east bay inland valleys. tomorrow afternoon, with the winds sloitly off shore, i think the coolest temperatures could be solano county and contra

costa counties. as we start the workweek, there's patchy frost possible. then we will see warming ahead, at least in the afternoon, especially for the south bay. flite slight chance of showers in the north bay and the end of the week, late thursday in to friday we will see rain coming in. the rain main event is next week. the focus of the incoming systems to start the workweek from fou through wednesday is mend seen know county northward. this is the pattern we will be looking at. the jet stream is too far to the north to bring the bay area much rain. this upper level low will bring us some rain inland. midway through next weekend it looks like at this point, if you are trying to plan for next weekend, saturday at least for now looks mainly dry. by saturday night in to sunday, pretty good looking cold front will crank up the wind and rain and looks like a colder system

which means good news for snow producing late next weekend. the future cast hour by hour tomorrow. the high clouds at times. nothing showing up but look closely. north of santa rosa, at times tuesday in to wednesday, the far north bay between monday and tuesday afternoon that may see a stray shower or two. north of santa rosa. you can see the first half of the week looks dry. second half of the week we will see changes which will include more rain. temperatures tomorrow morning, 30s and 40s outside. tomorrow afternoon, south of san jose mid-60s. warper for the afternoon. as you go to san francisco 60. 63 santa rosa. slight chance of light rain for the north bay. first half of the week, temperatures coming up for south bay locations. the second half of the week, stay tuned. thursday in to friday we will see the loet scoot in. that will bring us a little

rain. not expecting much from that system. but the bull's eye for now is sunday. the system may drop more than an inch of rain and quite a bit of snow potential for the sierra. temperatures will be cold enough for the machine groomed snow and fresh powder will be flying this time next weekend. >> can't wait. thank you, rob. right now we want to check in with henry wofford of comcast sportsnet. what a crazy game the niners had. >> crazy game and crazy weekend. we couldn't get a win at all. raiders, you know what happened to them, niners a tie. and a rough afternoon for alex smith who had to leave with a concussion. we wish him the best. how did the 49ers doof the starting quarterback was knocked out of the game? we have the highlight an we will hear from the team as they explain next.

welcome back. the 49 ers won seven of the past eight games against the rams in to sunday's action. they were looking to make it eight out of nine. easier said than done.

both teams came to fight. fans showing their love for the veteran of veterans day. that was cool to start things off. rams up 14-0 when alex smith sneaks it up the middle. however, he would leave the game with a concussion and did not return. he is taking this for himself. seven yard td run. the game would go to overtime. in ot, here's mr. acres for the win. oh! 41 yards out but no good. so the rams with their own chance to win this game greg, count the baby, right? wrong. wide right. game ends in a 24-24 tie. the first time in nfl game since november of 2008. >> the 49ers definitely experienced emotional highs and lows during their game against the rams, but afterwards the players were at a loss to

explais plain their thoughts on the resulting tie. >> came back for the tie and that's all we could do. i thought we had our chances to win the game and we didn't take full advantage. so we have to have a weird looking record. >> feels like unfinish business. i think at the end of the day both teams want to go out and see who can win the game. we couldn't today so we ended up with a tie. >> he got his first opportunity to run the 49ers offense when smith left with a concussion. looking from behind the first three drives resulted in punts. the last three in points. >> he did a very good job. came in good focus. good demeanor. made plays and thought he handled himself very well. >> i thought i did pret itty well. there's a lot of room for improvement and things i'd like

to do differently. just went out and tried to do what i could to help the team. >> jim harbaugh said that smith sustained his concussion shortly before the 14 yard touchdown pass to crabtree. the 49ers did not have a third quarterback active for the game. in the locker room afterward when joe staley and crabtree were asked who the third quarterback could be, both of them responded it would be me. at candle stick, nbc bay area. great job. what about the raiders and ravens. big day for joe flacco. he calls his own number. the td right here. and then he hits dennis 27-10 at the half. early third quarter, flacco going deep to torrey smith. wide open. 47 yard touchdown. 34-10 baltimore. they were not done. smith again 20 yard td pass. flak toe 341 yards and three

pass and a rushing td. rave s win 55-20. >> too many errors on defense. too many big plays gave given up. we turned the ball over too many time and didn't execute on special teams. when you do those things it generally results in something like that. >> this will be a tough one to get past. it is a must for us. we have another big game next week at home against the good saints team that has won some good games. we have to clean up what we did wrong. there's a lot wrong. >> silver and black are looking for answers. 55-2 ochl i haven't seen a score like that since we played one on one basketball. you beat me 56-20. what was that score? >>ing something like that. we ned to do that again, henry. >> no. i pass. i won't play with you anymore. >> thank you. >> you want to dunk on me again. >> yeah, yeah. >> still to come, they have been doing it nearly a century.

we will show you the sights and sounds of a veteran's day parade here in the bay area. no

mary gonzales had a cold, she also has asthma. so she sees her allergist who has a receptionist susan, who sees that she's due for a mammogram. mary has one that day. that's when she finds out she has a tumor. she has a successful surgery and because her health provider has an amazing connected system,

she has her life. i don't know what you have but i have kaiser permanente. kaiser permanente. thrive . thousands of people lined the straight for the veterans day parade. ♪ noets. >> boots on the ground. they served in iraq, afghanistan, korea and world war ii. people say they were there to show their support. >> we do it to honor the vets that have gone before us and the vets that are serving now. we are going to make sure they are remembered. >> many in the crowd said even though support for troops is though s&háhp &hc& troops is can be done to help veterans and their families. ♪ in san francisco, market street was closed for the veteran's day parade. this year's parade featured a

salute to veterans of the wars in iraq and afghanistan. veterans from six wars participated. first time this we're a contingent of homeless veterans walked in the parade. super storm sandy left thousands of people homeless. still to come the plight of all the pets. plus, two nursing home residents are dead. and four others are sick after eating soup a care gaver made. and two killed a teenager and dumped his body in an abandoned building. they say police are not doing enough to find the killer.

welcome back. in heyward tonight, family and friends gathered to share their grief over the killing of a 19-year-old man. ernesto was reported missing and found dead last week with. >> reporter: good evening. the most pressing question is who would want to kill 19-year-old ernesto and why? you can see that people have left candles here at the abandoned building where he was found dead and the family is demanding answers and justice. >> use this time to be there for his family. >> reporter: about 150 people gathered an abandoned auto shop in heyward tonight where the body of ernesto was found last tuesday. his father reportedly the 19-year-old missing on november 1st. his family spent several days searching for him across the bay area.

>> we paused so many times over here and we with didn't think he was over here. and it was so hard for us. >> reporter: tonight his family cried together and remembered the teen as a generous young man who dreamed of becoming a chef. >> all of these people here makes me burst out and cry and i have to be strong for my son. he can't see me suffer here for him. >> reporter: police are treating the case as a homicide but have not identified any suspect. family members say they can't imagine who would want him dead and are angry at the pded pd at the police department because they say the case is not a priority for the department. >> just like a question you can not find answer an answer. especially when you ask the legal system for help and they shut you up. it is devastating. >> we reached out to the heyward police department for comment but did not hear back. a public memorial for ernesto is planned but a date has not been set.

monty francis, nbc bay area news. in san leandro a woman and baby are recovering from smoke inhalation after rescued from a burning building. the fire broke out 10:30 last night. a woman and her boyfriend who just happened to be walking by called 911 to report the fire. >> it was scary. it was scary. i wasn't sure who was in the house or not. all i knew is i seen the fire and we had to call. my boyfriend was over here trying to signal the people who were the house because the lights were on. but we got in answer. >> reporter: firefighters also rescued two dogs from the home. one had to be resuscitated. investigators say it looks like the fire started in a garage can outside and spread to the attic. two nurses home residents are dead and another four in the hospital after eating poisonous mushrooms.

they were served at the gold able villa near sacramento. the women who need the soup is a caregiver there and one of the four people sick in the hospital tonight. investigators say she did not know the wild mushrooms which grow on the property were poisonous. some neighbors cut them down as a precaution. >> bunt mushrooms, round mushrooms or the big toad stools that are big. you can't eat those. those are poisonous and we cut them down here in our place because the dog thes get them and can get sick. >> the california department of public health warned against eating wild mushrooms for years. every year hundreds of people die after eating mush roms they have picked themselves. as the nation pays tribute to our veterans, we have more on the berkeley's homeless veterans. >> a performance was held to honor the military with the

proceeds going to vets in need. some of them in the audience. >> i'm a homeless vet now. that wasn't in my plans. i had a good job at one time. i had a family. i had a wife and children. >> reporter: earl says it was a struggle for them to readjust once he got out of the u.s. navy. after being on street he was able to find help through the berkeley food and housing project homeless veteran program. >> it was a time in my life when i needed something to hold me. it is holding me. it is holding me steady and giving me a chance to stable myself. now i'm about to get up on my feet because i'm about to get an apartment. >> reporter: according to the program, 6% of the population in alameda county in homeless. in berkeley it is 14% and the number of veterans among them is hard to count. ♪ >> i feel that veterans are invisible to us as a society right now. and we sent them to war, in some cases with fanfare, not always

and they come back and we forget about them. >> she is a mastermind behind soldier stories. the performance explores lives om of men and women on the front lines and a back at home through songs and poems. proceeds will be give on the the berkeley food and housing project. he says he wants to honor those serving in the million and hopes others there take time to recognize the risk they take for the freedom of others. >> we're proud. from the heart. we give from the heart. sometimes it's hard to understand because they don't see it. but we gave a lot. we were willing to give a lot. so that you can be free. i wish they would understand that. sometimes just no more than to say hello. it means a lot.

>> advocates for homeless vets say the problem is increasing and they say it is important for people to be aware of this, not just on veteran's day but every day. live in berkeley, kimberly tere, nbc bay area news. when the hurricane hit some of the owners left them behind. we will show you what happened to nets caught in the middle of superstorm sandy. also -- >> we are just touching the tip of the iceberg. identity thieves. next an investigative unit exclusive. how a single key is allowing people to cash in while you are filling up. [ laughter ] [ girl ] wow, you guys have it easy.

i wish i had u-verse when i was your age. in my day, we didn't have these fancy wireless receivers. blah blah blah. if i had a sleepover, i couldn't just move the tv into the playroom. no. we had to watch movies in the den because that's where the tv outlet was. and if dad was snoring on the couch, we muscled through it. is she for real? your generation has it made. [ male announcer ] the wireless receiver only from at&t u-verse. get a free wireless receiver with a qualifying u-verse plan. rethink possible.

tomorrow will two weeks since hurricane sandy hit the coast. and more than 4800 people were left homeless and are in shelters. the government is helping to pay for temporary housing. 370,000 people applied to the federal emergency management agency for assistance. in the middle of the loss and suffering from sandy there's another part of the story that has received less attention the plight of the animals that became separated from their owners when the big storm hit.

officials told residents to evacuate. >> don't leave your pet at home. you don't know when they will get back. they rescued thousands of animals. in new jersey 200 pets are in a temporary shelter run by the humane society of the united states. many animals here are accounted for. since not all evacuation shelters allow pets, it may be sometime before their owners can reclaim them. >> we will reunite you in a second. >> some are waiting patiently. >> daddy missed you so much. my baby boy. >> reporter: others a little less patiently. then there are the four-legged survivors without owners, like

max. who survived after a tree fell on him. tragically that tree killed his owner and her friend. >> we didn't think she was he was going to make it the first 48 hours but his strength and will to live shown through and now he will bring comfort and joy to the parents who have really lost everything. >> reporter: the aspca is helping this group of displaced new yorkers and their pets move to an anl animal friendly shelter. >> not having your pet here would be like not having a family member here. >> reporter: happy reunions after a harrowing ordeal. as people count their blessings in the midst of devastation and loss. jill rappaport nbc news. >> i love the one dog going crazy when he got to see his mom. >> my mom will do the same when i get home. they are real excited.

the first three days of the week ahead we will be mainly dry. the radar should look like we are seeing now. not much happening. but as we go to the coast rain in eureka in to men doe seen know county. you will see light rain in to lake port. you can see a glancing blow with this incoming system. most of the energy to oregon and washington. still deflecting most of the energy to the north. not completely out of the picture. if you are in the north bay, sonoma, mend seen know and lake counties youly see a few showers off and on. for the rest of the bay area we will see a chance of rain as the upper low scoots in during the day offi day. stay tuned to jeff and cristina this week. it looks like this system could be on the strong side in terms

of the wind and heavier rain coming in. the future cast shows you a few stray showers in the north bay off and on in to tuesday afternoon. on the flip side, areas south of san jose may warm close to 70. morgan hill and gilroy by the middle of the week. warmup for the south bay approaching wednesday. tomorrow we will see low to mid-60s from san jose south. and in to the north bay highs in the low 60s, close to 60 in san francisco and 64 in oakland. the first half of the week is mainly dry. the exception is northern sonoma county. the clouds nil fill in and rain drops will start. looks like a little of that on friday and i have my eyes on that system. it will be a god snow producer for the see yar and could see the first significant snowfall. the fire season is ending tomorrow. i think the forecast is showing

you why. >> thank you, rob. we'll be right back. [ female announcer ] this is the story of sam,

who made an unexpected arrival. [ woman ] he was 4 months early, weighing 1 pound, 12 ounces. [ female announcer ] fortunately, sam was born at sutter health's alta bates summit medical center. [ woman ] the staff was remarkable. they made me feel safe, trusting, cared for. [ giggles ] they saved his life. i owe all of them my son. [ female announcer ] alta bates summit medical center and sutter health -- our story is you.

the next time you fill up your car you may want to pay inside instead of the pump. one type of key opens the majority of gas pump across the country. gas stations know it and now so do thieves. >> reporter: we all do it , swipe, pay, pump. but hidden behind here a new bluetooth enabled skimmer ta can rip off your credit or debit information in seconds. police say the bluetooth technology makes it harder to catch crooks because once they install the devices they can nab your numbers as far away as 100 yards and never have to return to recover the skimmer and this gas pump key is making it easier for thieves toen install the

skimmers. >> police say they uncovered four skimmers at the gas station. >> more on why the owner won't talk to us in a moment. >> it is virtually indetectable. >> reporter: mike leads a team looking in to skimming cases from gill lowe roadway to fremont. >> in the millions of dollars easily but we are touching the tip of the iceberg. >> reporter: in the past p.a.st two months they have recovered nine bluetooth skimmers and recorded 300 victims of credit card fraud in the bay area. how do they get inside the pump? that's where this key comes in. >> a single key will open the credit card access door to any gas pump. >> that's right. one key opens the majority of gas station pumps, like this one in the san jose. this one in mountain view, and this one in sunnyvale. it's simple. thieves copy the keys and install skimmers wherever they can. there is a quick fix according to the cops if gas station

owners change the locks they can lock out the crooks. >> they are not taking the steps to protect their customers. >> they know we are losing money and they refuse to change the locks. >> yes. >> police say they advised the owner to change his locks after they found two bluetooth skimmers in his pumps. police say weeks later they found two more skimmers here. they don't know how many people had their credit card information stolen. >> i'm vicki with nbc. we asked the owner for an interview but he didn't call us back so we met him at his station. >> police tell us they have uncovered four skimmers at this gas station. you could change the locks to protect your customers' information. can you talk to i us a little bit about why you haven't changed your locks. >> he didn't want to answer our question. >> ed, can i give you my card? >> no. >> he said he has ordered new locks but doesn't know when they will arrive. >> it's a concern for you?

it is a concern that customers would be cheated out of money so if we can do that to prevent that from happening we will do that. >> he says 6,000 cars pass through here every day. he said he changed his locks immediately after police found a bluetooth skimmer if one of his pumps last month. >> it is crazy, isn't it all over the country and two keys that open any gas station pump. >> he said it cost about $1,000 to get new locks. the officers say the cost can be a deterrent to station open owners but cheaper options could stop them like security tape that shows when a pump has been tampered. he says the costs get passed along in the form of higher interest rates making this a crime we all pay for. nbc bay area news. police say you should always use your credit card over a debit card because there's better fraud protection. don't hesitate to ask the station if they have new locks on the pumps or if they are

using the universal lock system. the other option, of course, pay inside and use cash. if you have a tip, give us at 888-996-tips. coming up, one man takes the plunge literally to help bring attention to the world's dwindling shark population. we will show you.

the sharks at a paris aquarium had a surprise visitor. a world champion free diver jumped this shark tank. he is crazy. he said he was afraid of sharks for years but able to overcome the fear by what else regularly swimming with them. the event was to draw attention to the dwindling shark

population. it is a reminder that many people see them as cold-blood killers and many others see them as animals that need protection. the swam with 16 black-tipped sharks, four gray sharks, two zebra sharks. not a great white. he's a chicken. thank you for watching nbc bay area news. chris matthews is next. good night. [ laughter ] [ girl ] wow, you guys have it easy.

i wish i had u-verse when i was your age. in my day, we didn't have these fancy wireless receivers. blah blah blah. if i had a sleepover, i couldn't just move the tv into the playroom. no. we had to watch movies in the den because that's where the tv outlet was. and if dad was snoring on the couch, we muscled through it. is she for real? your generation has it made. [ male announcer ] the wireless receiver only from at&t u-verse. get a free wireless receiver with a qualifying u-verse plan. rethink possible.